Records look out of date or load slowly

When you open the workspace, the app confirms your session and fetches the records you currently have permission to see. Loading placeholders appear while this finishes. Private school records are not restored from browser storage.

What to expect

• During a refresh, saves wait for the current access check before running.
• Switching back to the tab refreshes the records again.
• School records are cleared from the screen when you sign out, lose access, switch accounts or switch organizations.
• If a refresh fails, records are hidden until a successful retry.
• If your sign-in token expires during a refresh or save, the app fetches a new one and retries once on its own. Only a second failure shows Your sign-in expired with Retry; it never means your access was removed.

If the page stays on placeholders

Loading school records… that never finishes means the records could not be fetched. The page will show Could not load school records with Try again. Check your connection and retry; if it continues, tell the office.